This week was long. Three days travelling out of five with work and I always find travelling tiring. You don't sleep when you know that you have to be at a railway station to catch a 7.15am train to get to a 10.30am meeting, or at an airport for check-in by 8am. Thursday was a twelve hour day from leaving home to getting to the hotel, (which was a bit of a dump. The shower provided either cold or ice cold water, that's it.)
I abhor poor customer service, I'm not exactly sure good customer service even exists anymore? Recently, I've had several examples of poor customer service, maybe this is the norm these days.
I managed about four hours sleep on Thursday night, on the top of my bed, because the room was like a furnace and I couldn't reach the radiator valve. Next morning, I had to ask for bread to make toast in the restaurant for breakfast, I figured scrambled eggs on toast would be a good start to the day as I wasn't sure if I would get lunch, but the staff had forgotten to put out the bread baskets. I also had to ask for coffee, but that's another story.
On checking out, I offered that they may want to check out the shower in room 40 as it only provided cold or ice cold water. (This is after several calls to reception the night before.) I had to actually spell out that, "I could not get a shower last night," before a very weak apology emerged from the receptionist. Are the staff so apathetic that they don't think having a shower isn't a basic amenity?
Maybe it's me and my OCD, I hope that it's not my OCD, I hope that some standards remain. Made me all the more grateful to arrive home.
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